TikToker urges people not to sell their car to Carmax
CarMax customers who say they were ripped off by the car dealer have gone to TikTok to share their complaints with the company and warn others who might try to do business with it.
The posters, @alashubbak and @theroyalfive, shared a video of their car, a black Volkswagen SUV and the contracts signed by CarMax with subtitles explaining what had happened up to that point. The first video posted by @theroyalfive received over 500,000 views.
“I sold my Volkswagen Atlas to CarMax two months ago,” wrote @theroyalfive. âYou just called and told me to get it. You had 10 days to transfer the payment to Volkswagen. You missed the deadline. Volkswagen sent them a new contract with a new payout, 8,000 more because used car prices had risen. “
@theroyalfive wrote that the contract to sell the car was signed and dated months ago and the records show that an offer was made in April. They accuse CarMax of not having paid off the leasing contract within the deadline set by Volkswagen and not having informed them. The owner’s name was still on the car, which affected its creditworthiness.
“They didn’t notify us after ten days if they screwed up, they waited two whole months.” @theroyalfive said. âNow we have to deal with the chaos if it was your fault. So disorganized and unprofessional. “
While the car was owned by CarMax, the owner said the odometer was showing extra miles and the windshield was damaged.
âWe just picked up the car, they drove around with it, covered 1,500 miles, broke the brakes, smashed the window. CarMax is the worst! “
Several commentators shared that they had used CarMax in similar ways with no issues, suggesting that this location and its people might be the problem, not the company as a whole. However, the poster stated that they had brought the topic to the company and received a similar response.
In a follow-up video, the two stated that they worked with Volkswagen to get a loan to repay the car while figuring out what to do with it.
The Daily Dot turned to CarMax about this.
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* First release: July 11, 2021, 11:52 a.m. CDT CD
Brooke Sjoberg is an editorial intern for the Daily Dot and is studying journalism at the University of Texas at Austin. She is also the Life and Art Editor for the Daily Texan and an editorial intern for Texas Connect magazine.